Outlook Tutorial
This short tutorial will show you how to configure Outlook 2003 for use with Lavabit. If you continue having difficulty after following this tutorial, please check our troubleshooting page for solutions to the most common problems. And if all else fails, please use our contact page to get in touch with the Lavabit Support Team.
Step One
To add a new e-mail account in Outlook, select the ‘Tools’ menu and then the ‘E-mail Accounts’ option. If you’re starting Outlook for the first time, you’ll be prompted to add an e-mail account. If this is the case, select ‘Yes’ and then press the ‘Next’ button. You’ll then skip to Step Three in this tutorial.
Step Two
Because this is a new account, select the first option ‘Add a new e-mail account’ and press the ‘Next’ button.
Step Three
Make sure the first option, ‘POP3’, is selected and then press the ‘Next’ button.
Step Four
Where it says ‘Your Name’, enter your full name, such as ‘John Doe’, or the name of the business the account is used for, such as ‘ACME Widgets’. For this tutorial, we’ve chosen to use ‘Example User’.
In the ‘E-mail Address’ field enter your new Lavabit e-mail address. This will be your account_name@lavabit.com. In this example, we have used the account name ‘example’. If the e-mail address you provide here doesn’t match the account name provided in the ‘User Name’ field, you won’t be able to send e-mail.
Enter your account name in the field ‘User Name’. If you want Outlook to save your password, check the ‘Remember password’ option and enter your password in the ‘Password’ field. If you leave this option unchecked, Outlook will prompt you for your password every time you send or receive e-mail.
If you choose to have Outlook remember your password, please write it down and store it in a safe place. Because of the encryption methods we use at Lavabit, our administrators can’t change your account password without knowing the existing password.
For the incoming and outgoing e-mail server fields, enter ‘lavabit.com’. When you’re done, press the ‘More Settings’ button.
Step Five
The Lavabit e-mail servers require that you use SMTP authentication. To enable authentication, navigate to the ‘Outgoing Server’ tab.
Step Six
Make sure the ‘My outgoing server (SMTP) requires authentication’ option is checked and then press the ‘OK’ button.
Step Seven
Your new Lavabit account is now configured correctly. To continue the process, select the ‘Next’ button.
Step Eight
To save your new account in Outlook, press the ‘Finish’ button.
Step Nine
Your account should now be set up. To test it, press the ‘Send/Receive’ button pictured above.
Step Ten
You should briefly see the progress dialog pictured above. If you chose not to have Outlook store your password, you’ll be prompted for it here.
Step Eleven
If everything worked correctly, the progress dialog box should disappear and a welcome message from the Lavabit Support Team should be in your Inbox. You can also try sending an e-mail to make sure you outgoing mail works as well.
For most users, this is the happy ending to the story. If you hit a snag, please check our troubleshooting page for solutions to the most common problems. We also recommend you that you follow the optional Step Twelve. Changing your port numbers and enabling SSL will fix the most common problem people encounter (hover:Common Problem Hover). Enabling SSL has the added benefit improving the security of your account. Of course, if you’re still stuck, please use our contact page to get help from the Lavabit Support Team.
Step Twelve
For most users, this step is optional but recommended. For added security, we highly recommend enabling SSL. To enable SSL, select the ‘Tools’ menu and then the ‘E-mail Accounts’ option. Select the ‘View or change existing e-mail accounts’ option and press the ‘Next’ button. Make sure your Lavabit account is selected and then press the ‘Change’ button. Select the ‘More Settings’ button and navigate to the ‘Advanced’ tab pictured above. Check both ‘This server requires an encrypted connection (SSL)’ options. You’ll need to manually change the outgoing e-mail port to 465. The incoming e-mail port should automatically change to 995. When you’re done, the screen should look like the one above. Press the ‘OK’ button and then the ‘Next’ button to save your changes. At this point, test the ‘Send/Receive’ button again.
