Here are answers to questions we receive about our company, products and services.

When was Lavabit founded and why?

Lavabit was founded during June of 2004 in response to Gmail. At the time, Lavabit’s founders felt Gmail was a great service but that Google was actively violating the privacy of its users by displaying ads related to keywords in their e-mail. Lavabit’s founders also felt they could provide a higher level of service than the competition.

Should I use IMAP or POP?

The main difference between IMAP and POP is that IMAP leaves a copy of your message on the server where as POP deletes the message after downloading it. Therefore, IMAP lets you sync multiple computers and devices with your Lavabit account and POP you will only work well with one computer or device.

I’ve lost my password, how do I reset it?

Unfortunately, because of the encryption methods we use at Lavabit, it’s impossible for our administrators to change an account password without knowing the existing password. If you’re in the habit of forgetting passwords, take a minute to write it down and store it in a safe place.

How are you connected to the Internet and through whom?

We are connected to the Internet via redundant gigabit connections. Our primary service provider is Cogent, with two other providers available as backup.

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